Plainfield Broadband has partnered with Whip City Fiber to provide Internet and telephone service over Plainfield's fiber-optic network.

Construction of the network began July 2019 and was completed January 2021. Our network design included all premises that existed as of April 2018 and provided spare fibers to connect any newly built premises. New subscribers are welcomed at any time.

How much does installation cost?

Plainfield broadband will cover the costs to bring the fiber optic cables from the street to the inside of your home (using the least expensive pathway and up to $1,000), provided that you sign up for internet service. While we do not require long term service agreements, we hope you will maintain your account for at least one year.

If your home already has a “cold drop” (fiber was brought from the street to the outside wall), Plainfield Broadband will cover the costs for an interior installation (first floor, up to $500), provided that you sign up for internet service. While we do not require long term service agreements, we hope you will maintain your account for at least one year.

Please see our residential pricing policy for more information about exactly what is covered.

If you operate a business or non profit organization that is not yet connected to our town-owned network we will be happy to provide a proposal for both the costs to connect you to the network and for the monthly services that will best meet your data needs. Please see the commercial pricing policy for more details.

How much does service cost?

Residential

Residential broadband service is available for $85/month, which includes Wi-Fi and provides speeds up to one gigabit per second (about 200-1000 times faster than DSL) and may be also be suitable for some home-based businesses, consistent with our terms of use. Sign up for service now.

Premier Phone Service is available for $12.95/month, plus the minimum required federal and state government fees and taxes. It includes unlimited local and long-distance calling, including to Mexico and Canada, and offers great international rates. You can keep your current phone number, and the service includes call waiting, caller ID, call blocking, and voicemail.

Businesses and non-profit institutions?

Costs for businesses, non-profits, and institutions are dependent on the number of users, the service level agreement needs of the business, and other factors. The selectboard has approved a commercial and institutional pricing policy which includes prices for several service levels. We anticipate that some commercial customers will not fit easily into these categories, and we will develop customized service plans for those customers that cover the costs to provide service and meet the town's goals as listed in the policy. Sign up for service now and we will contact you to confirm the service level you need or to present a customized proposal. There are also multiple options for telephone service available to businesses.

Optional Upgrades

• Special installation situations will cost the customer for the technician’s labor, plus materials. Our current installation contractor charges about $50/hour for additional work completed while they are already on site. Examples include if you need your ONT more than 50 feet away from where the fiber enters your home; you want to locate your router more than 50 feet from the ONT, you want to install the router somewhere other than the first floor, or you have a finished basement that won’t let the installer run the ethernet cable along the ceiling. There MUST be electrical outlets within 6 feet of where you want your router and ONT located. In rare cases the installer may recommend you hire an electrician to install an additional outlet.

Other items you may wish to purchase from third-parties:

• Battery backup for phone. Digital phone service does not work when the power goes out, so we recommend purchasing one or more battery backup units (“Uninterruptible Power Supplies”) to provide Internet and phone service in the case of a power outage. These cost between $40 to $150 or more, depending on how many devices you are powering and how many hours of power you want. See here for more information about Keeping Internet and Phone Working When the Power Goes Out.
• Smart Television or Streaming Device. See our introduction to streaming for more information.