Plainfield’s town-owned broadband network is capable of bringing super-fast internet (and phone) to every home and business in town. We’ve partnered with Westfield’s Whip City Fiber to bring world-class service to Plainfield. We currently have more than 270 active service subscribers. Here’s what a few of them have to say:
“Great service, great crews, Great Broadband MLP!!!” - Matt S. Oct 2019
“No buffering, yeah!” - Jerry L. Dec 2019
“I love this Internet!” - Erik B. Sept 2020
“I found WCF technical support to be helpful, pleasant and professional. After many so-so tech help line experiences over many years, I was exceptionally pleased to have received such competent, willing help.” - Bob B. Nov 2020
"I have to say the difference is amazing. Simple things like trying to do my banking online which used to take up to 15 minutes to get one thing taken care of now it gets done in a flash. More importantly, now I can send files out the door and not have them get stuck in my outbox. And now, I don’t have to drive to my daughters house to upload files to send to California or any place else. Thanks for your assistance." - Gerry Feb 2022, switched from Verizon DSL
Having access to fast, secure Internet is more important than ever. While our network construction was completed in January 2021, we continue to accept applications for service. See our Pricing and Installation Page for more information. And Sign up today!
| Residential Internet-only |
$85 |
Gigabit speed, 1TB/month, WiFi router included. Home based businesses included. |
| Residential Internet + phone |
$85 + $12.95 |
Gigabit speed, 1TB/month, WiFi router, and Telo phone box included, unlimited local and long-distance calls. |
| Commercial and non-profit customers | Plans vary based on staff size and data needs | Contact broadband@town.plainfield.ma.us for a customized proposal. |
*The $85 price is based on at least 60 percent of homes in Plainfield taking Internet service, and we are at 69 percent now. As more households sign up, this monthly charge may decrease. The $12.95 price for phone is passed through without markup from our telephone provider (Ooma) and may change if the provider changes their prices.
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For customer service questions (e.g. billing, payment, installation scheduling), please contact Whip City Fiber customerservice@wgeld.org or 1-413-485-1251 (M-F 8 a.m. to 4 p.m.).
If you are already connected and have technical support needs or questions, email Whip City Fiber tech support directly at techsupport@whipcityfiber.com or call 1-413-485-1204. Local tech support is available 7 a.m. to 8 p.m. Monday through Saturday, with a backup service 24 hours a day, 365 days a year.
PLAINFIELD BROADBAND STAFF
We’re here to answer your general questions. Contact us at:
Lucas Suarez-Orozco, manager: lorozco@town.plainfield.ma.us