Billing and Collections
Questions about your bill?
Visit the Whip City Fiber Customer Portal or call Whip City Fiber Customer Service:
All bills must be paid electronically by credit card or transfer from your checking account ("e-check").
You are responsible for keeping your e-mail address up-to-date on your Whip City Fiber Customer Portal profile, so you can receive your bills and reminders.
Why use auto-pay?
Plainfield's town-owned broadband network relies on your monthly subscriber payments to pay all of our operating costs. Our pricing is set assuming everybody in town pays their bills on time. The best way to ensure this is to set up automatic bill payment on the Whip City Fiber Customer Portal, preferably from your checking account to save us from having to pay credit card fees. Setting this up involves Whip City Fiber making two small deposits to your checking account. To confirm it really is your account, you will need to enter the amounts of those deposits
Need financial assistance?
If you are having trouble affording your bills, income-eligible households may qualify for a $9.25 monthly Lifeline subsidy. Contact Whip City fiber customer service for more information. One-time assistance may also be available through the Plainfield Mutual Support Network and other local organizations.
Our internet service provider and network operator, Whip City Fiber, handles subscriber billing and collection on our behalf, following the policies set by Plainfield Broadband.
|Monthly Billing e-mail sent
|14th of each month
|December 14, 2020
|Payment Due In Full
|25 days after bill date
|Jan 8, 2021
|Friendly Reminder e-mail sent
|2 to 7 days after next month's bill date
|Jan 19, 2021
|Final Notice e-mail sent
|5 to 7 days before next month's payment due date
|Feb 1, 2021
|Service disconnect for non-payment
|Thursday after next payment due date
|Feb 11, 2021
|After payment is made in full, and subscriber contacts customer service to schedule reconnect. Our $50 reconnect fee is currently waived during the Covid-19 state of emergency.